Shipping Policy

Thank you for shopping with JCO Roast. We carefully prepare every order to ensure your coffee and merchandise arrive in excellent condition.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays. Freshly roasted coffee may require additional preparation time to maintain quality and freshness.

You will receive a confirmation email after placing your order and another email containing tracking information once your order ships.

Shipping Rates and Delivery

Available shipping options, rates, and estimated delivery times are calculated at checkout based on your location and order.

Estimated delivery times begin after your order has been processed. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances beyond our control may affect delivery.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you need to correct your address.

Once an order has been shipped, we cannot guarantee that the address can be changed. Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

Lost, Stolen, or Delayed Packages

JCO Roast is not responsible for packages marked as delivered by the shipping carrier. If your tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the carrier.

If your package appears lost or has not moved for several business days, contact us so we can assist you with submitting a carrier inquiry.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can review the issue.

International Shipping

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the product or shipping price.

Customs processing may cause additional delivery delays. JCO Roast is not responsible for delays caused by customs authorities.

Multiple Shipments

Products in the same order may be prepared or fulfilled by different partners. As a result, your order may arrive in separate packages with individual tracking numbers.

Contact Us

If you have questions about your order or shipping, please contact us through our website’s contact page. Include your full name and order number so we can assist you promptly.

JCO Roast reserves the right to update this Shipping Policy at any time.